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Client support: Phone: (+357) 22314160

FX & CFD trading involves significant risk

For VIP Client

Depending on the size of your deposit, your account may be assigned one of three VIP statuses. If you have several accounts, the total amount of funds in all these accounts will be taken into consideration.

Service Professional Status from $50,000 VIP GOLD Status from $100,000 VIP PLATINUM Status from $500,000
Personal Manager

During working hours

5 days a week

From 9.00 to 21.00

At any time of the day

7 days a week (excluding specially declared public holidays and bank holidays)

At any time of the day

7 days a week (excluding specially declared public holidays and bank holidays)

For VIP Status – working hours (5 days a week, from 9.00 to 21.00). For VIP GOLD and VIP PLATINUM – at any time of the day, 7 days a week (excluding specially declared public holidays and bank holidays)

FUNCTIONS OF PERSONAL RELATIONSHIP MANAGER

Personal relationship manager is your personal assistant and consultant, who is aware of financial markets nuances and subtleties.

This is a high-class specialist who is able not only to promptly solve any technical issues you may have, but also to arrange for you swift deposits/withdrawals, consult you about a wide range of TeleTrade products and services.

Our technical support team is also available and would be glad to assist each and every client 24 hours 5 days per week regardless of their status. However the personal relationship manager can solve a much wider spectrum of queries.

Savings Reward

Accumulation of savings at up to 12% per annum on special concessional terms

Accumulation of savings at up to 13% per annum on special concessional terms

Accumulation of savings at the rate of 14% per annum on special concessional terms

  • TeleTrade offers all its registered Clients who are eligible for trading accounts (not only VIP Clients) to join a Savings Rewards Program and enjoy saving of up to 1% per month from effectively lower trading spreads available to program participants. However VIP Clients are provided with some special additional benefits to the above Program.
  • VIP GOLD or VIP PLATINUM clients are eligible for even higher rewards rates –1,08% per month (adding to up to 13% per annum) and 1,17% per month (adding to up to 14% per annum) accordingly – based on the same special conditions.
  • Saving Rewards are transferred to Client accounts in the beginning of the next calendar month.
  • A Savings Reward is transferred to a VIP Client account for all months during which there were no withdrawals from the account. Since the Savings Reward stems from special discounts on the trading spreads, it applies only to Clients who have trading activities in their trading account at the level, or above the level of 1 traded lot per 1000 USD or EUR of the amount of funds in the respective account at the beginning of the monthly period. For example, 100 lots for 100,000 USD at the beginning of the month, 150 lots for 150,000 USD and so on. Regardless of the client's account type, savings apply to only closed positions involving FOREX and CFD on metals instruments. These positions must meet the following requirements:
  • the open position holding time is at least 2 minutes (120 seconds);
  • the difference between the position’s open and close price is at least 0.05% of the open price (equivalent to approx. 0.0005 pips on EUR/USD).
  • Please note that in case there are any legacy bonus amounts in the account, extended earlier under various TeleTrade bonus programmes, the total of such bonuses is automatically included in the amount of funds at the beginning of the monthly period. Due to that, the required amount of traded lots eligible to receive the Saving Reward at the end of the monthly period is calculated based on the total amount of funds at the beginning of the same monthly period, which also includes bonuses. In the example above, the amount of funds is to be considered as the total amount of funds. If the client's equity is 100,000 USD in the account, including current profits or losses for all positions, and, say, another 10,000 USD as bonuses, then the total amount of funds on the account is 110,000 USD, and Saving Rewards will apply to the volume of 110 traded lots or more.
  • Meanwhile, any other bonuses earlier received by the client are NOT included in the basis amount for the calculation of the Savings Reward.
  • The basis amount for applying the Saving Reward as of the month end is the total amount of client's equity in the account as of monthend, less funds deposited into the account during the same month. In other words, Savings Reward does not apply to newly deposited funds for an incomplete monthly period. However, the Reward would apply to the profit gained within that monthly period, including the profit gained within an incomplete monthly period.
  • Let's say, based on the same example as above, the total amount of funds in the account at the month end, taking into account the results of all open and closed trades, is 160,000 USD. 20,000 USD of this amount is the profit gained by the client within the monthly period, and 40,000 USD is additional funds deposited in the account by the Client during the same month. Savings will apply to volumes of 110 lots and above in that monthly period, at the beginning of the next monthly period the Client will receive +1% of 120,000 USD, i.e. 1,200 USD. The amount 40,000 USD deposited within the monthly period will not affect the maximum amount of Savings Reward available for the same month, however, the Reward will fully apply to the client's equity worth 100,000 USD and 20,000 USD profit gained in the monthly period.
  • If a VIP Client has a number of trading accounts, the calculation and payouts of the reward are carried out separately for each account.

These special conditions apply for all VIP statuses.

For more details in regard to the procedure of accumulative interest payouts please contact your account manager.

* subject to Terms and Conditions

Reduction of spreads in the form of a per-transaction refund

TeleTrade refunds to its clients some of the expenditures for closed transactions during the billing month.

Return rate 10% Return rate 13%
Return rate 15%

Spread discount refunds

TeleTrade refunds to its VIP Clients some of the expenditures for closed transactions during the billing month. The amount of refund will depend on client’s VIP-status and will be calculated on the basis of the spread amount upon a position closing and the commission, which a client pays for execution of his transactions. Maximum amount of the refund cannot exceed $10 per lot. The refund will be transferred to the client’s account at the beginning of each month prior to the 5th date of the month, following the billing month.

Repayment conditions:

  • The client’s account should have VIP-status on the beginning and the end of the billing month, and on the date of pay-back transfer.
  • The client should not retrieve his/her money from the account during the billing month.
  • Only FOREX and CFD on metals closed operations will be taken into account. The operations should comply with the following terms:
    • the operation should be at least 2 minutes long (120 seconds);
    • the difference between opening and closing prices should have at least 0,05% of opening price (proportional to ~ 0,0005 points for EUR/USD pair).

Example of pay-back calculation for a closed position:

Suppose, during the billing month a client closed EURUSD position of 10 lots.

Closing spread came up to 0,6 points or $60 for 10 lots on EURUSD pair.

Opening commission was $80.

So, at the beginning of the next month the client will get 13% refund from the sum of $140, which will reflect the discount of $18.5 on the Client's transaction fees.

Reimbursement of Negative Rollover

The company compensates accumulated negative rollover for the transactions closed within the previous month.

Reimbursement of Negative Rollover

TeleTrade compensates its VIP clients for 20% of accumulated negative rollover for the transactions closed within the previous monthly period. The reimbursement amount is credited to the client's trading account at the beginning of every month but not later than on the 5th of the month following after the accounting month.

Reimbursement Payment Conditions:

  • The calculation includes only closed positions involving FOREX and CFD on metals instruments.
  • At the beginning and at the end of the monthly period as well as on the date of reimbursement payment, the client must hold the VIP status.
«Green Line» – a specially dedicated service line for the VIP-service transactions

A special telephone line (separate number for VIP clients)

Depositing without commissions

The company will compensate the commission of banks or payment systems during transfer of funds to your trading accounts – please contact your account manager

Advance refill (up to 20% of the deposit)

Rapid replenishment of account at the expense of the company in the form of an interest-free advance payment for up to 2 weeks

The need for fast deposits could arise, for example, when a client would like to open a higher volume trade or to maintain an open position. Decisions for the company to make advance payments to maintain an open position are taken by TeleTrade Financial Department on a case-by-case basis.

Furthermore, one of our support team experts is always ready to assist you in the comfort of any of our offices located in more than 200 cities and 30 countries of the world. If needed, you will be provided with a computer and high-speed Internet connection or Wi- Fi.

We are always glad to meet you and ready to provide high-level support to make your work a pleasure!

Free admission to all workshops and training programs

Including in-depth training and special seminars – please contact your account manager

 

attention: *Please note that the calculation of traded lots in MT5 differs from the calculation in MT4. The trading benefits will be credited to the account for a full trade. For instance: you open the buy position of 2 lots in EURUSD. Your next position is the sell trade with the same currency pair and with the volume of 1 lot. It means your total position in EURUSD is the 1 existing buy lot. For the calculation of the trading benefits it would count as one full lot if you close this lot.

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  • © 2011-2017 TeleTrade-DJ International Consulting Ltd

    TeleTrade-DJ International Consulting Ltd is registered as a Cyprus Investment Firm (CIF) under registration number HE272810 and licensed by the Cyprus Securities and Exchange Commission (CySEC) under license number 158/11.

    The company operates in accordance with Markets in Financial Instruments Directive (MiFID).

  • The information on this website is for informational purposes only. All the services and information provided have been obtained from sources deemed to be reliable. TeleTrade-DJ International Consulting Ltd ("TeleTrade") and/or any third-party information providers provide the services and information without warranty of any kind. By using this information and services you agree that under no circumstances shall TeleTrade have any liability to any person or entity for any loss or damage in whole or part caused by reliance on such information and services.

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